GENERAL TERMS AND CONDITIONS OF SALE
1. Company Identification
The online commerce website www.dianajapstudio.com is owned by DIANA JAP STUDIO, a sole proprietorship led by Diana JAP, with its registered office at 21 Rue du Maréchal Leclerc, 78780 Maurecourt, France. For any questions or inquiries, you can contact us by phone at 07.50.82.09.29 or by email at contact@dianajapstudio.com.
DIANA JAP STUDIO is registered in the Yvelines Trade Directory under the number 810 331 579 RM 78 and is exempt from registration in the Trade and Companies Register due to its status as a self-employed individual. In accordance with Article 293B of the General Tax Code, our company is not subject to VAT.
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These general terms and conditions of sale govern all transactions made on the website www.dianajapstudio.com. They are accessible at any time on our site and will prevail, if applicable, over any other version or conflicting document. These conditions may be subject to changes and updates; the conditions applicable to an order are those in effect on the day of the order.
Protection of Personal Data:
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DIANA JAP STUDIO places special importance on the protection of your personal data. Our site has been declared to the National Commission for Information Technology and Civil Liberties (CNIL), ensuring compliance with legal obligations regarding the processing of personal data. In accordance with the Data Protection Act of January 6, 1978, as amended by Law No. 2004-801 of August 6, 2004, each customer has the right to access, modify, rectify, oppose, and delete the data concerning them. To exercise these rights, simply send a request by email to contact@dianajapstudio.com.
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2. Product Description
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DIANA JAP STUDIO offers a selection of high-quality handmade leather goods, designed to combine aesthetics and functionality. Each product is accurately described on our website www.dianajapstudio.com, including information on materials, dimensions, and customization options. Although we strive to ensure the accuracy of these descriptions, minor variations may occur due to the artisanal nature of our creations. Product images are provided for illustrative purposes and may slightly differ from the final product.
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We encourage our customers to contact us at contact@dianajapstudio.com for any questions or need for additional information before placing an order. Please note that customized products, made to customer specifications, are not eligible for the right of withdrawal due to their custom nature.
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Our commitment is to provide quality products, reflecting the craftsmanship and passion of our workshop. In the event of a discrepancy between the received product and its description on the site, we commit to finding a satisfactory solution for our customers.
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3. Price and Payment Terms
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The only valid prices for our products are those indicated on the website in euros (€) at the time of the order. They include shipping costs for mainland France; for other destinations, shipping costs are in addition to the indicated price. In accordance with Article 293B of the General Tax Code, DIANA JAP STUDIO, as a self-employed individual, is not subject to VAT, and therefore VAT is not applicable to our prices. We reserve the right to modify our prices at any time, but we commit to applying the rates indicated on the site at the time of the validation of your order.
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Payment Terms:
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We accept payments by credit card, bank transfer, or PayPal. Credit card payments are securely processed by Wix Payments, our integrated payment platform, which uses advanced security protocols to ensure the protection of your personal and banking data. Full payment is required at the time of the order.
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Order Confirmation:
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Your order is considered effective after the confirmation of full payment. An order confirmation will be sent to you by email, summarizing the essential elements of your purchase.
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Payment Incidents:
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In the event of payment refusal by your bank or non-receipt of the transfer within a reasonable period, the order will be automatically canceled, and you will be informed by email. DIANA JAP STUDIO reserves the right to refuse any order from a customer with whom there is a previous payment dispute.
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The ordered products remain the property of DIANA JAP STUDIO until the complete payment of the price, in accordance with our retention of title clause.
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4. Delivery
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Made-to-Order Manufacturing
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At DIANA JAP STUDIO, each piece is carefully crafted and made to order, allowing us to offer you a personalized and high-quality product. Since we do not have stock and each order is unique, the manufacturing time may vary. Although we cannot guarantee a fixed production time, we commit to working diligently to complete your order as soon as possible. The manufacturing duration will depend on the complexity of the product and the quantity ordered.
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Shipment and Delivery
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Once your order is ready, we will proceed with its shipment. Shipments are made by registered Colissimo, and the estimated delivery time is approximately 2 business days for mainland France. For international deliveries, the time is approximately 10 business days.
Tracking and Receipt
A tracking number will be provided, allowing you to track the progress of your order. In case of absence during delivery, a delivery notice will be left, allowing you to retrieve your package according to local distribution procedures.
Customs Responsibilities
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For international orders, customs fees or import taxes are the responsibility of the customer. In case of refusal to pay these fees, the order will be canceled and refunded, minus the incurred expenses.
Delivery Address
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It is imperative that the delivery address you provide is complete and accurate to avoid any delays or delivery issues. We cannot deliver to hotels or P.O. boxes.
We thank you for your understanding and patience, and we commit to keeping you informed throughout the manufacturing and delivery process. For any questions or specific requests, feel free to contact us at contact@dianajapstudio.com.
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5. Right of Withdrawal
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No Right of Withdrawal
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DIANA JAP STUDIO manufactures all products to order, according to each customer's specifications. Consequently, and in accordance with legal provisions, customized products are not subject to the usual right of withdrawal. Once the order is placed and manufacturing has begun, it is not possible to cancel the order or return the product.
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Procedure in Case of Defect or Manufacturing Flaw
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Each product is meticulously crafted with a focus on sustainability; however, if you notice a defect or manufacturing flaw in the received product, please contact our customer service at contact@dianajapstudio.com as soon as possible, and no later than 3 months after receiving your order. Provide a detailed description of the problem and, if possible, photos illustrating the flaw. We commit to taking necessary measures to resolve the issue. This may include repair, replacement of the product, or, in exceptional cases, a refund. We will provide all necessary instructions for the return of the product as part of our after-sales service procedure. The return costs for products with a confirmed defect or manufacturing flaw will be borne by DIANA JAP STUDIO.
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6. Dispute Resolution
DIANA JAP STUDIO strives to amicably resolve any disagreement or dispute that may arise in the context of an order placed on the website www.dianajapstudio.com. We encourage our customers to contact our customer service at contact@dianajapstudio.com for any claims or concerns.
In accordance with Articles L.612-1 and following of the Consumer Code, the customer has the right to freely resort to a consumer mediator for the amicable resolution of the dispute with DIANA JAP STUDIO. The mediator's contact details will be provided by our customer service upon request.
The customer is also informed of the existence of the European Online Dispute Resolution platform (the ODR platform), accessible at the following address: https://ec.europa.eu/consumers/odr/. This platform allows consumers and professionals in the European Union to resolve disputes related to online transactions in an extrajudicial manner.
In the event that an amicable agreement cannot be reached, any dispute relating to the interpretation, execution, or validity of these General Terms and Conditions of Sale is subject to the exclusive jurisdiction of the courts at the registered office of DIANA JAP STUDIO, regardless of the plurality of defendants or the invocation of warranty.
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This clause applies without prejudice to specific legal rules regarding jurisdiction. These sales conditions are governed by French law. In case of a dispute, the French language will be used in judicial proceedings.
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